General Terms and Conditions of SPEAK YOUR MIND Platform – Therapy Services

These are our terms and conditions (the "Terms and Conditions"), and we recommend you read them in full. If you do not wish to do so, we would like to highlight some of the rights or obligations arising from the Terms and Conditions that we consider important or that may be surprising to you.

The Terms and Conditions and our mutual relationship are governed by Hungarian law and EU law, even if they contain an international (foreign) element. However, this provision does not affect any locally applicable consumer rights.

Please note that if you provide us with incorrect or incomplete data or information when registering your Account on the Platform or booking the Session, we are not liable for any harm or damage that may be caused by that.

We act solely as an intermediary platform connecting you with independent therapists, who provide their services under their own professional responsibility and are not employees or agents of the Platform.

Please note that we do not bear any liability for the Sessions held by or the content posted by the Therapist. The Therapist is directly and fully liable for any harm caused by the Session or by the information provided by them.

However, you are always responsible for your own actions before, during, and after a therapy session.

Furthermore, we are not liable for any harm or damage that may be caused by misuse of the Platform or for any harm or damage arising as a result of using the Platform or for the limitation or interruption of the Platform's availability, except to the extent such liability cannot be excluded or limited under applicable law.

By using the Platform and booking Sessions, you acknowledge and agree to these limitations of liability.

We reserve the right to temporarily or permanently suspend or restrict access to your Account and the ability to book Sessions if you breach the Contract (including these Terms), violate applicable laws, or repeatedly cancel or reschedule Sessions without reasonable justification. We will notify you in advance of such measures, where possible, and provide an opportunity to respond, unless immediate action is required for security or compliance reasons.

As a consumer, you generally have the right to withdraw from the contract concluded online within 14 days without giving any reason, in accordance with applicable consumer protection laws. However, please note that once we have fully provided the Services under the contract (for example, after the Session has been conducted), your right of withdrawal expires. By booking and paying for a Session, you explicitly acknowledge and agree that the Session may be scheduled and provided within the 14-day withdrawal period. In such cases, you waive your right to withdraw once the Session is delivered. If you do not agree with this, we will not provide the Services until the 14-day withdrawal period has expired. This withdrawal policy also applies to the purchase of vouchers via the Platform.

1. What is the purpose of the SPEAK YOUR MIND platform, and what is the purpose of these Terms and Conditions?

The Platform contains:

• Information for the general public with a focus on psychotherapy and counseling
• An interface for providing online consultations, especially in the field of therapy and coaching by experienced therapists (the "Therapist")

By means of the Platform, we provide our services under a contract for the provision of services and the use of the Platform (the "Contract"), consisting in particular of providing access to the Platform, enabling the creation of an Account, management of the Account, enabling the use of the Platform, and other services as described in these Terms and Conditions (the "Services").

The Terms and Conditions apply to the Contract that we, as the Platform Operator, enter into with any user of the Platform who books individual Sessions through the Platform and participates in them (the "Client" or "you") (Client and Operator hereinafter jointly referred to as the contracting "Parties"). These Terms and Conditions govern our mutual rights and obligations arising in connection with or under the Contract. These Terms and Conditions are an integral part of the Contract. We may also settle a Contract under conditions other than those set out in these Terms and Conditions, in which case the provisions set forth in the Contract shall prevail.

If you are interested in using the Platform and booking the Session, it is necessary to accept these Terms and Conditions, familiarize yourself with the Privacy Policy, and enter into the Contract with us.

The Contract and the Terms and Conditions are governed by Hungarian law and EU law, in particular the relevant provisions of Hungarian civil law and consumer protection regulations (if you enter into the Contract as a consumer). If a relationship established by the Contract (including the Terms and Conditions) contains an international (foreign) element, then it is agreed that such a relationship is governed by Hungarian law and EU law. However, this provision does not affect the applicable consumer rights.

We may unilaterally change or amend the wording of the Terms and Conditions at any time. The new wording of the Conditions is effective on the 15th day after its publication on the Platform. We will inform you about such a change via email, the Platform, or when you log in to your Client's Account. If you do not agree with the new wording of the Terms and Conditions, you may immediately terminate the Contract by email. This shall be without prejudice to the rights and obligations arising during the period of validity of the previous text of the Terms and Conditions. In such a case, the Contract will be terminated on the day preceding the effective date of the notified change. If you do not exercise your right to terminate the Contract, the new wording of the Terms and Conditions will be considered accepted.

We will get in touch with you as soon as possible.

As we are an "intermediary service provider" and we operate the "online platform," we need to comply with Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act) (the "DSA").

These Terms and Conditions specify the necessary information about our rights and your rights and obligations arising from the DSA regarding potential illegal content on the Platform.

The contact email is info@speakyourmind.help, and it is also a designated point of contact for you and for state authorities regarding matters related to the DSA; it is possible to communicate with us in Hungarian or English.

2. Who is the Platform intended for?

The Platform is designed for the general public to raise awareness of the subject of psychotherapy and mental health. In addition, it is possible to arrange an appointment through the Platform (the "Session") with a consultant in the field of therapy, coaching, or counseling (the "Therapist").

3. Do we provide health services?

If you use the Platform only for the Session with the Therapists, we do not provide nor arrange the provision of health services according to the Health Care Act to you.

By booking the Session, you enter into contact with the Therapist voluntarily and at your own request. You acknowledge that this contact and communication within the Session is not part of healthcare, and the Therapist does not assume responsibility for your health.

4. How to conclude the contract, and why should I set up an account?

We will conclude the Contract together by registering your user account on the Platform (the "Account"). The Contract is concluded and takes effect upon delivery of the acceptance of the Account registration, which we will send to the email address you provided as part of the registration.

You acknowledge that we are not obliged to enter into the Contract (we may refuse to register the Account) at our sole discretion, in particular with persons who have previously breached the Contract (including the Terms and Conditions) or acted in violation of generally binding legal regulations.

By accepting the Terms and Conditions and by confirming that you have read the Privacy Policy, you express your consent to the conclusion of the Contract, under which we will allow you to use the Platform and use our Services. Therefore, the use of the Platform for the purposes of ordering the Session is only possible on the basis of registration of the Account, through which you will be able to visit therapists' profiles (the "Therapist's Profile"), book individual dates of Sessions, and employ our other Services.

By accepting the Terms and Conditions, you confirm that you are not underaged and that you have full legal capacity to conclude the Contract. In case you are underaged or do not have full capacity to conclude the Contract, the consent of your legal guardian is required to conclude the Contract and to attend the Sessions. We may ask you to prove that you are an adult, that you have full legal capacity, or that your legal guardian has expressed consent with you concluding the Contract at any time. If you fail to prove so, we may disable your Account and terminate the Contract. If you do not prove your full legal capacity during the Session, the Session may be ended immediately, and the price for the Session shall not be reimbursed.

We would like to inform you that we do not moderate any content that you publish on the Platform since the scope of such content is limited to information and personal data in your profile, such as your name and surname, your contact details, and information about booked or already attended Sessions.

If you are experiencing a mental health crisis or a medical emergency, please contact a licensed healthcare professional or local emergency services immediately.

5. How do I register on the Platform and set up the account?

The registration of the Account takes place via the Platform, where you will fill in the required information, agree that you have familiarized yourself with the Terms and Conditions and the Privacy Policy, and thereby agree to the conclusion of the Contract.

After the Account registration is complete, we will send you a confirmation email of successful Account registration to the email you provided during registration. Along with this confirmation, we will also send you these Terms and Conditions in their current PDF version.

When registering the Account, you are only obliged to provide your email address and a password, provided that this information will be used to log in to your Account, through which it is possible to order Sessions and connect to them. Other data that may be provided during the registration are optional; however, if you fill them in, you must provide true information, and if you change it during use, you must notify us of the change without undue delay.

We will not be liable to you for any harm caused by you providing false or incorrect information when registering on the Platform. We do not verify the accuracy or truthfulness of the information provided by you. You may check and freely change any of the details you have entered before creating an Account, and changes to the details you have entered may be made after you have registered for an Account.

You must be over 18 years old to set up an Account and use the Services and log in to the Session; in this case, you may set it up without the consent of your legal representative. If you are under the age of 18, you declare that you have the consent of your legal representative or that you are sufficiently intellectually mature to be able to consider all risks and conditions of the Contract and the provision of the Services yourself. If you are hesitant, you should always consult your legal representative and seek their consent.

It is your sole responsibility to use the login name, password, and/or other login codes provided during the registration. We are not liable for any harm incurred in the event of disclosure, theft, or misuse of your login details by a third party, and if that is the case, you are obliged to change the login data immediately and inform us without delay. Please do not share or disclose your Account login data with/to anyone. Each Client may have only one Account on the Platform and is not entitled to allow third parties to use this Account.

If you have more than one active Account on the Platform, you are obliged to inform us about such a situation in order to pair these Accounts and keep track of the Sessions. We will delete one of the Accounts after it is paired with the other one upon our mutual agreement.

You are entitled to ask us to cancel your Account at any time. We will comply with your request within 10 working days from the date of its receipt. Send us the request to cancel the Account in writing to the address of our registered office or electronically to the email: info@speakyourmind.help

You acknowledge that we are entitled, at our sole discretion, to disable the use of the Account temporarily or completely and block your Account from booking the Sessions as well, if you breach your obligations under the Contract (including the Terms and Conditions) or, in connection with the use of the Platform, you violate generally binding legal regulations, depending on the severity of such a violation or if you keep canceling and rescheduling the Sessions without any specific and fair reason.

You acknowledge that we reserve the right to temporarily or permanently disable your Account and block it from booking Sessions if you seriously breach your obligations under the Contract (including these Terms and Conditions) or violate applicable laws. This may also apply if you repeatedly cancel or reschedule Sessions without reasonable cause. Before disabling your Account, we will notify you by email and provide you with an opportunity to explain.

6. What is the content of our services?

Based on the Contract, we undertake to provide you with Services to the extent permitted by the functionalities of the relevant Account. Therefore, we will allow you to use the Platform to arrange Sessions with your chosen Therapist, manage your Account, and, if necessary, employ other services that the Platform makes possible for you through the Account.

You acknowledge that ordering the Session through the Platform does not create any contractual relationship between us and you. All contractual relationships arising from the ordering of the Session are established between the relevant Therapist and you.

If you breach the obligations of these Terms and Conditions towards us or towards the Therapist, whether intentionally or not, you are responsible for the harm caused, and you undertake to reimburse us for all costs that we have had to incur to remedy the harmful condition incurred because of your infringing conduct.

Please note that the content of the Platform, including the Therapists' profiles, is for information purposes only and does not constitute promotion or approval of the products, services, procedures, treatments, manufacturers, providers, brands, or ideas described or depicted.

You acknowledge that the Platform or the Account do not need to be available around the clock, especially with regard to the necessary maintenance of our hardware and software equipment or the necessary maintenance of hardware and software equipment of third parties that provide us with the operation of the Platform or other related services, due to force majeure, third-party action, or power or connectivity failure. You will be notified of any outages of the Platform, if possible, through the Platform or your Account.

The Platform acts solely as an intermediary, and does not provide medical, psychiatric, psychological, or therapeutic services. All Sessions are conducted by independent Therapists who bear full responsibility for their content and outcomes. We disclaim any liability for the accuracy, quality, or consequences of the Sessions, including any potential harm.

In case of a medical or psychiatric emergency, contact a licensed professional or emergency services immediately.

7. How to book a session, and how is the session carried out?

Through the Platform, you can book time and date of the Session with the chosen Therapist with selected specialization via their Therapist's Profile, where individual Therapists indicate dates and time slots when they are available for sessions.

When you search for the Therapist, we rank the Therapists' Profiles by default ranking called "recommended". You may also choose other ways to rank the Therapists and their Profiles such as by their length of experience, number of reviews, and lowest or highest price for the Session. Additional ways may be added. The following criteria are decisive for the position in the recommended ranking: the number of sessions provided Sessions by the Therapist via the Platform, the number of Session dates currently available to book, the number of Sessions canceled by the Therapist, and the amount and average of the reviews. All these criteria have the same value and are equal towards each other. The ranking criteria for Therapists are considered collectively, and no single criterion is given priority. The Platform reserves the right to adjust the ranking algorithms to improve the quality of recommendations. In case of any questions or complaints from Therapists, the Platform commits to review them according to the established feedback procedure.

You will make an order of the Session by means of the given offer available on a specific Therapist's Profile. Within the order form, you fill in the necessary data and, if necessary, the specification of your assignment. By placing the order on a Therapist's Profile, you will give your consent to the conclusion of the Contract with the Therapist. You place an order for the Session by clicking on the "PAY" button, which commits you to payment. The moment you click on the button, the Therapist Contract is concluded between you and the Therapist.

Then you will pay the price for the Session in the amount specified on the Therapist's Profile. You can find out more about how you may pay the price in Article 10 of these Terms and Conditions.

After paying the price for the Session, a confirmation of your order will be sent to you by email. By confirming the order, the Therapist undertakes to provide you with the Session, and the Contract with a Therapist is concluded between you and the Therapist.

Immediately after you order the Session for a specific time and day with the specific Therapist, we will send you a confirmation of the Session by email and also send you a link to contact the Therapist prior to the Session. The Session itself is conducted online through Google Meet, which is accessible directly from the Platform. You can choose whether the Consultation is audio-only or audio-video based on your own preferences.

A single Session lasts 50 minutes, or 90 minutes in the case of couple therapy or therapy involving multiple Clients, with the calendar accessible on the Therapist Profiles showing it as a 60-minute session or a 100-minute session. The Session can be booked up to 24 hours in advance. During the Session, the Client and the Therapist may agree on the number of additional Sessions and their regularity, provided that this agreement may then be implemented by ordering additional Sessions from the Account in accordance with the procedure described in these Terms.

The Therapist shall wait online in the Session video call for 20 minutes after the Session begins. If you check in late, the Session time will not be extended by the time you are late. If you do not check in to the Session video call at all within 20 minutes, the Therapist will log you out of the video call, and the Session will be considered claimed; therefore, we will not reimburse the price for such Session.

If you are not satisfied with the first Session and you made the payment directly and you participated in the Session, you may send a request for reimbursement of the amount paid for the Session within 7 days of the Session to the email: info@speakyourmind.help, and the amount will be reimbursed to the account from which it was paid within 30 days of the date on which the request was lodged. A refund for the first Session is only possible if the Client has attended the Session, and has not breached any obligations under these Terms, including timely connection and compliance with Session conduct rules. The refund request must be submitted within the specified time, and to the specified email address. This only applies to the first Session, and each Client may exercise this option at most once.

If you are not satisfied with the first Session and you made the payment using the Subscription or Voucher and you have participated in the Session, you may send a request for a new Session of the same value within 7 days of the Session to the email: info@speakyourmind.help. In such a case, we will arrange a new date for the Session with another Therapist. This only applies to the first Session, and each Client may exercise this option at most once.

You may cancel an ordered Session no later than 24 hours before its time and date. You may cancel the Session through your Account, in which case you will be reimbursed with the amount paid for the Session to the account from which it was paid, or the original number of Prepaid Sessions will be renewed. If the Session has been paid by a Voucher, the request for cancellation must be submitted electronically to the email: info@speakyourmind.help, and in such a case, you will be allowed to choose another date of the Session -- such a procedure may be applied only for the period of validity of the Voucher. In specific cases and if the Therapist agrees, it may be possible to reschedule the Session later than 24 hours before its time and date. However, we cannot guarantee you that such a reschedule will be possible.

In case you do not participate in an arranged Session or cancel it in accordance with the procedure described above, the amount paid for the Session, or the amount for the Voucher used to pay for the Session upon its booking, is forfeited as a lump sum compensation for the planned Session in favour of the Therapist and the Platform.

In case the Session is canceled by the Therapist or the Session does not take place by reason on the part of the Therapist or the Platform and at the same time we do not agree otherwise with you, you will obtain a refund of the price for the Session by transferring the money back to the bank account from which the Session order was paid, or the original number of Prepaid Sessions will be renewed. When using Vouchers to pay for Sessions, cancellation or rescheduling requests must be submitted no later than 24 hours before the scheduled Session time. Rescheduling after this deadline is subject to Therapist and Platform approval. If a Session is cancelled by the Client without respecting the deadline, the Voucher is considered used. If the Session is cancelled due to the Therapist’s or Platform’s fault, the Client will be allowed to reuse the Voucher to book a new Session. In case of payment of the order by a Voucher, it will be possible to use the same Voucher that has been used for the canceled Session to order a new Session of the same value. The Therapist also may ask you to reschedule the Session; however, you are not obliged to accommodate such a rescheduling.

8. What are Vouchers for, and how can I use those?

By means of the Platform, you can also order our voucher for drawing consultations in the amount you will choose (the "Voucher"). The Terms and Conditions shall apply to the order and payment of a Voucher, similarly to the booking of the Session date. Based on a purchase contract concerning the purchase of the Voucher, you have the same rights and obligations as in the case of the Contract according to these Terms and Conditions, especially with regard to the consumer rights.

Each Voucher is valid for 12 months from the date of purchase, unless a different validity period is explicitly stated at the time of purchase. After expiration, the Voucher becomes void and cannot be used, refunded, or extended.

In accordance with Hungarian Government Decree 45/2014 (II.26.) implementing Directive 2011/83/EU, you have the right to withdraw from the purchase of the Voucher within 14 days without giving any reason, provided that the Voucher has not been redeemed or partially used. To exercise this right, you must send a written withdrawal notice to the email: info@speakyourmind.help. If the withdrawal is valid, the full payment will be refunded to the original payment method within 14 days of receiving the notice.

Vouchers cannot be exchanged for cash, either in full or in part.

If a Session booked using a Voucher is cancelled less than 24 hours before its scheduled time, or if the Client does not attend the Session, the Voucher will be considered used and is not refundable or reusable.

Vouchers are transferable to other individuals; however, the person redeeming the Voucher must accept and agree to be bound by these Terms and Conditions.

9. How does Membership Subscription work?

Sessions may also be provided as part of a monthly membership (the "Subscription"). As part of your Subscription, you can set up a monthly schedule in your Account based on the number of chosen Sessions prepaid for each month for the current Therapist (the "Prepaid Sessions"). The Subscription will always be paid in advance for each subsequent calendar month, based on automatic payments from the specified credit card. Confirmation of payment for the Subscription will be sent to your email address listed in your Account.

You have the right to withdraw from the Subscription within 14 days from the date of the first payment, provided that you have not used any of the Prepaid Sessions. If any Sessions have been used, the right to withdraw is forfeited.

After payment of the Subscription, the selected number of available Prepaid Sessions will be added to your Account and can be redeemed as part of the Sessions booking. Unclaimed available Prepaid Sessions for each calendar month can be transferred to the next month for the duration of the Subscription.

Your Subscription may be terminated at any time within your Account settings, with effect from the following calendar month for which you have not yet been charged for the Subscription. In the event that you have unclaimed Prepaid Sessions at the end of your Subscription, standard one-time Vouchers will be sent to your email address specified in your Account in exchange for such Prepaid Sessions. The validity of these Vouchers is 1 year from the date of their issue. After this period, these Vouchers are forfeited to the Operator.

The Subscription renews automatically each month unless canceled. You will be notified by email at least 3 days before each renewal.

For the entire duration of the current Subscription, the price of the Subscription and the number of Prepaid Sessions in the Subscription will correspond to the price for the Session with the selected Therapist valid on the first month of the current Subscription. Any increase in the price of the Therapist's Sessions (because of a change in the pricelist or promotion of the Therapist to a higher category of individual Sessions) does not affect the number of Prepaid Sessions during the duration of the current Subscription.

The Operator reserves the right to change the terms or pricing of Subscriptions with at least 30 days’ notice. You will be informed via email and may cancel the Subscription before the changes take effect.

All payment data is processed securely by certified third-party payment providers in compliance with applicable data protection regulations, including GDPR.

10. How do I pay for the Session?

The price for the Session can be paid:

• Through the one-time payment gateway of Stripe Payments Europe, Ltd., accessible from the Platform,
• Through the Subscription with Prepaid Sessions, or
• By redeeming the Voucher (if the order of the Session allows this option).

A confirmation of payment for the Session or the Voucher will be sent to your email address provided upon the registration of the Account. In the same way, you will be sent a confirmation of payment by the Voucher to the email specified in the Account. The accounting document for the Session as such will be sent to you by us as the Operator, with the tax document being issued in the name and account of the Therapist.

The invoice will be issued and sent after a completed Session, or after the expiration of the Session time in vain without its cancellation, in accordance with the procedure laid down in these Terms and Conditions. If the Session was paid by a Voucher, the accounting document will be sent to the Client who redeemed the Voucher, not to the person who purchased it.

If the Voucher is not redeemed during its period of validity, then it is considered to have been redeemed, and the amount paid is forfeited as a lump sum compensation to the Operator for the Services provided and related activities.

All payment data is processed securely by certified third-party payment providers in compliance with applicable data protection regulations, including GDPR.

In case of any payment disputes or refund requests, please contact us via the designated email address within the timeframe specified in these Terms and Conditions.

11. When do I enter into the Contract with the Therapist, and what is its content?

By making the Session reservation, i.e., by sending the order and making the payment for the Session, the Contract with the Therapist is concluded at the moment the payment is successfully processed and the order confirmation is sent. The content of the Contract is given by the Session order and these Terms and Conditions.

Based on the Contract with a Therapist, the Therapist provides the Client with services consisting of consultancy work, and the Client acknowledges and agrees that the advice and recommendations provided by the Therapist during the Session are not intended to replace the Client's decision-making and own will in their affairs. The Therapist is not liable for any consequences resulting from the Client's decisions they made based on the consultation.

In addition to what is set forth in these Terms and Conditions, you will not bear any additional costs towards the Therapist in connection with a cancellation of the Session.

The information disclosed to the Therapist during the Session is considered confidential, and the Therapist undertakes, within the applicable legislation and in compliance with applicable data protection laws including GDPR, to process and protect such personal data securely. The Therapist's confidentiality is limited in particular if, according to the Criminal Code, they have a so-called duty of notification that a criminal offence has been or may have been committed.

You acknowledge and agree that the Therapist may consult the course and conducting of Sessions with other professionals to ensure the highest possible quality of the Sessions provided. If the Client wishes to keep certain parts of the Session strictly confidential (the Therapist shall not be entitled to disclose their content to any third party, subject to the confidentiality provisions above), he/she shall inform the Therapist without delay. The Therapist is bound to respect this wish of the Client unconditionally.

The Therapist cannot provide you with legal services, but you may contact these authorities and seek help or more information here:https://app.speakyourmind.help/emergency.

Please also note that in some cases the Therapist may have the notification obligation arising from the law, and in some cases, the Therapist is obliged to inform the police or other authorities in case the Therapist suspects that a crime has been or may be committed. This does not apply to all crimes and offences, only to those covered by the notification obligation. The Therapist is also obliged to proceed with adequate steps in case you are in danger and may contact your emergency contact if needed to prevent such danger.

12. What are the minimum technical requirements for the User to be able to use the Platform and for Sessions to be conducted properly??

The minimum technical requirements are as follows:

• Internet speed of at least 384 kb/s
• Browser: Chrome, Firefox, Safari, Edge (latest versions)
• Tablet, desktop, or mobile device capable of connecting to the Internet and having any of the above browsers

13. How to behave on the Platform and within the use of the Services?

You undertake that:

• You will comply with all obligations set forth in generally binding legal regulations and these Terms and Conditions;
• You will not infringe the intellectual property that belongs to us or to third parties (copyrights, trademarks, patents, etc.);
• When using the Services through the Platform, you will not use derogatory, offensive, outrageous, or socially unacceptable references, comments, phrases, words, or graphic images, or gestures regarding religion, race, sexual orientation, gender, or other target groups, or that may interfere with personal rights (personality, dignity, honour, seriousness, privacy, personal portrayal, bodily integrity) or be of any threatening, hateful, harassing, obscene, deceptive, defamatory, abusive, or offensive nature, in particular, where such reference or comment is capable of causing harm to an individual or a target group;
• You will refrain from any conduct that may disrupt, damage, impair or interfere with the proper functioning, integrity or security of the Platform, including unauthorized access, data mining or reverse engineering;
• You will not promote or disseminate on the Platform the addresses of other websites that serve a similar purpose as the Platform, and you will not promote, display, and publish advertisements and other messages similar to them, whether for a product, service, manufacturer, or provider;
• You will not use the Platform to sell goods, services, or distribute promotional materials.
• You understand that a breach of these obligations may result in suspension or termination of your access to the Platform, without prejudice to any other legal remedies available to the Platform.

14. Do you have any other rights and obligations?

When using the Platform, Account, and booking Sessions, you undertake to comply with the following obligations:

• Behave in the performance of the Contract in such a way as not to harm the good reputation of the Company and to respect these Terms and Conditions;
• Protect the intellectual property rights belonging to us, as well as the rights of Therapists or third parties, which could be affected by the performance of the Contract;
• In case of a change of address for delivery of documents or contact, banking, and other details relevant to the performance of the Contract, inform us without undue delay of such changes; if you do not do so, then any impossibility namely to contact you is at your expense.

The following provisions of this Article shall apply if you enter into a contractual relationship with us and the Therapist exclusively as a consumer, i.e., a person who acts towards us outside the scope of their business activity or outside the scope of independent performance of their profession.

As a consumer, you normally have the right to withdraw from the Contract within 14 days from the date of conclusion of the Contract online without giving any reason. This means that the Contract is treated as if it had never been concluded, and both parties must return what they have provided to each other (in normal e-shops, the customer returns the goods, and the seller returns the money).

We are in the role of an intermediary when booking the Session; therefore, the Agreement between us relates only to the use of our site and your profile. We are not a party to the Contract with the Therapist, which you enter by directly booking a Session with the specific Therapist. The Contract with the Therapist is concluded when you confirm your order and successfully make the payment.

Due to this, this section does not include a separate withdrawal form or additional withdrawal procedure instructions. All personal data provided in connection with the use of the Platform and booking of Sessions is handled in accordance with applicable data protection regulations, including the GDPR, and is processed securely.

We handle your complaints via the email addressinfo@speakyourmind.help. We will send you information about the handling of your complaint to your email address.

15. What are your rights in the case of a defective performance, and how to exercise them?

If you believe that we have made a mistake, i.e., that we have provided you with a Service that is defective (in scope or quality does not correspond to the agreed terms and conditions), you can make a claim in full compliance with the law (in particular the Civil Code). Likewise, if you consider that the Sessions have been provided defectively.

If the Therapist does not provide you with the Session in a proper and timely manner, you are entitled to book an alternative Session date with the Therapist of your choice.

If we can fix the defect, you can ask us to:

• Fix it,
• Fill in what's missing, or
• Ask for a reasonable discount on the price.

If we are unable to remedy the defect, you may require us to:

• Make a reasonable reduction in the price, or
• Withdraw from the Contract.

Please note: the reason for a complaint cannot be that the service provided does not meet your subjective expectations, especially in the case of Sessions with a Therapist, which are by their nature highly individual.

You must report the defect as soon as possible after you discover it, but no later than 6 months after the service has been provided (provision of services). We will issue a complaint report when you make a claim.

Please include your contact details with your complaint, describe what you are complaining about, how you want the complaint handled, and that we have provided you with the service. When you make a claim, we will issue you with an electronic confirmation stating the date of the claim, the content of the claim, the method of handling required, and your contact details.

We will process the claim and remedy the defect as soon as possible, but no later than 30 days after you make the claim, unless we agree in writing that it will take longer. If we do not meet the 30-day time limit for dealing with the claim, you may withdraw from the Contract.

In case of a well-founded claim, you have the right to be reimbursed for the necessary expenses incurred in connection with the protection of your rights (e.g., postage), which you must claim within one month after the defect was resolved. Once the claim has been settled, we will issue you with a confirmation of the settlement of the claim.

We are not responsible for services supplied to you by third parties, such as the quality of your internet connection, the quality of telecommunications services supplied by the relevant operator, or the level of charges.

We develop and use tools to ensure that the Platform is safe for everyone. If you notice any violation of the Terms and/or generally applicable laws, you may report it by emailinginfo@speakyourmind.help. We take any such report very seriously and actively address it. Thank you for helping us keep the Platform secure.

16. To what extent are you liable when using the Platform? Is our liability as the Platform Operator limited in any way?

The Operator does not bear any liability for Sessions and the content posted on the Therapist's Profile, as well as for the proper provision of Sessions. The Therapist is fully liable for any harm caused by the Therapist's Sessions or information. However, you are always responsible for your own actions before, during, and after the Session.

We are not liable for any harm caused by misuse of the Platform or the Account for any reason (especially due to force majeure, actions of a third party or the Client, power, or connectivity failure). We shall not be liable for any damage (including lost profits) that would arise as a result of using the Platform, Account, or due to limitation or interruption of their availability; furthermore, we shall not be liable for interruption of the provision of Services if this is caused by third parties or force majeure (e.g., cyber-attack, long-term power or telecommunications connection outage, improper servicing provided by service companies) or by the Therapist (for example, improper handling of the Platform, Account, failure to provide Internet connection, defect in equipment, defect in hardware, third-party components and technologies, etc.) or on the grounds that the operation of the Platform or the Account is terminated. In these cases, you waive the right to compensation.

We are not liable for any diagnosis, treatment, or medical advice provided during the Session. The Platform is not a medical service provider, and is not a substitute for professional medical or psychological care. If you are in crisis or require urgent medical attention, please contact appropriate emergency services or licensed healthcare providers.

You undertake to bear all legal consequences arising as a result of a breach of your obligations, such as the obligations under these Terms and Conditions, the Contract, the Contract with the Therapist, or the obligations laid down in generally binding legal regulations. Furthermore, you are required to reimburse us for all costs and expenses incurred as a result of the assertion of third-party claims towards us because of any breach of your obligation. This is without prejudice to the right of the Operator and third parties to compensation (material and non-material damage) incurred because of a breach of any of the Client's obligations.

The above limitations of liability apply to the extent permitted by applicable Hungarian law and European Union consumer protection regulations.

17. For what period is the Contract concluded, and how can it be terminated?

Either contracting Party may terminate the Contract by giving written (including email) notice addressed to the other Party to the email address of the other Party. The notice period is one month and begins on the first day of the calendar month following the day on which the written notice was delivered to the other Party.

The termination of the Contract also takes place, inter alia, by cancellation of the Account; this is without prejudice to the grounds for the termination of the Contract resulting from regulation. The Account may be canceled:

• By mutual agreement;
• By reason of a breach of the Contract (including the Terms and Conditions) on the part of the Client;
• In case of inactivity of the Account longer than 24 months.

The Parties may withdraw from the Contract only in cases stipulated by law. The Parties may not withdraw from the Contract in respect of performances which they have already provided to each other.

Termination of the Account or other termination of the Agreement shall also be deemed termination of the Subscription. If prepaid but unused Sessions or unclaimed Vouchers remain on your Account at the time of termination of your Contract or Account deletion, they will be cancelled without any compensation to the Operator.

18. Intellectual property

We are the exclusive and unlimited executor of all property and, to the widest possible and legally permitted extent, also personal rights to the Platform as a copyrighted work within the meaning of the Act No. 121/2000 Sb., on Copyright and Rights Related to Copyright, as amended (the "Copyright Act").

By signing this Contract, you receive a limited right (hereinafter referred to as the "License") to use the Platform exclusively to the extent and within the functionality available to you within your Account. The Licence under this Contract is non-exclusive. The Licence is granted for the duration of the Contract. The License is unlimited in territory and is granted free of charge. Under the License, you are not entitled to grant a portion of the authorizations forming the Licence (to grant a sub-licence) to a third party or assign the Licence to a third party without our consent.

All our rights (both property and personal, for which law permits so) to the Platform remain with us. Under the Contract, we do not grant you any additional rights or access to the Platform beyond the scope of the Licence.

19. What happens to your personal data?

Both the Operator and the Therapist handle your personal data in accordance with applicable legal regulations for the purpose of performing the Contract and providing Services in accordance with these Terms and Conditions. For more information on how your personal data is processed, see thePrivacy Policy.

20. Content reporting, notice and action mechanism

If you consider some content published on the Platform to be illegal, you may report that via email. Once we receive such a report, we confirm receiving the report to you via an email. We also, without undue delay, notify you about our decision in respect of the information to which the notice relates.

We will process all the notices which include necessary information in a timely, diligent, non-arbitrary, and objective manner. We do not use any automated and decision-making means for such processing.

21. Alternative dispute resolution for consumers

If you as a Client are also a consumer, i.e. you conclude the Contract with us outside your business, according to Act No. 634/1992 Sb., Consumer Protection Act, you as a consumer you have the right to an alternative dispute resolution of a consumer dispute arising from the Contract. In such a case, you may contact the Hungarian National Authority for Data Protection and Freedom of Information.

The alternative dispute resolution of a consumer dispute is always initiated only at your request, in the event that you have not been able to resolve the dispute with us directly (if it concerns the provision of our services).

You can file an application for out-of-court dispute resolution no later than one year from the date you first exercised your right in dispute with us — simply put — when you first complained to us.

In addition, you can also initiate out-of-court dispute resolution online on the ODR platform available atwww.ec.europa.eu/consumers/odr.

You can use a similar procedure if the dispute is about the Contract with the Therapist.

22. Final provisions

In the event of a Force Majeure Event, the affected Party shall notify the other Party without undue delay and shall make all reasonable efforts to resume performance as soon as possible.

If the Force Majeure Event continues for more than 30 days, either Party may terminate the Contract without liability, provided that all payments due for services already rendered are settled.

The Operator reserves the right to terminate the operation of the Server and/or the provision of Services through the Server at any time, even without giving a reason. If this happens, the Operator shall ensure that the Clients' payments for Sessions, which for this reason will no longer take place, will be refunded to the Clients in the same way as they have been paid, within 14 days of the termination.

Any ineffectiveness or invalidity of any provision of the Terms and Conditions shall not result in their ineffectiveness or invalidity. An invalid or ineffective provision of the Terms and Conditions shall be replaced by a provision whose meaning is as close as possible to the invalid or ineffective provision.

We are entitled to provide the Services and operate the Platform based on a trade licence; the trade licence control is performed, within the scope of its competence, by the relevant trade licence office. We are also subject to the supervision of the Hungarian National Authority for Data Protection and Freedom of Information regarding compliance with the Act No. 634/1992 Sb., Consumer Protection Act, as amended.

We reserve the right to amend these Terms and Conditions. You will be notified of any material changes at least 14 days before they take effect, via email or through your Account.

These Terms and Conditions shall come into force and effect on May 28, 2025. Subject to change.