Answers to frequently asked questions

To become a therapist on our platform, you need to register, fill out a profile and complete an interview. After successfully activating your profile, you will be able to start accepting appointments for consultations.

Your profile will be activated after an interview with our manager and successful confirmation of your qualifications. After activation, you will receive a notification that you can start working with clients.

You can set up your schedule through your personal account. In the My Schedule section, select a convenient time for your sessions, and it will be displayed for users who want to sign up for a session.

Users can sign up for sessions through the platform selecting you by profile. You will receive a notification about a new entry and will be able to confirm or suggest another time.

If you need to cancel or reschedule a session, you can do this through your personal account. The platform will also notify the client of your change, and he will be able to suggest a new time-slot for the meeting.

Our therapists can conduct consultations via video calls.

We require our therapists to have professional training in psychology or psychotherapy, as well as experience working with clients. It is also important that your equipment (camera, microphone, internet connection) is sufficient for online sessions.
Additional to this, all specialists on the platform must be registered as self-employed.
The platform does not work with psychologists who do not have the appropriate status in the tax authorities.

Payment for consultations is made through the platform. You will receive payments immediately after the end of the session to the account you’ve specified. Sometimes it can take several days. The platform deducts a commission of 20% from each session for the use of its services.

If you have any problems with the platform (video is not working, payment issues, or other technical failures), please contact our support team. We will try to resolve all issues promptly.

If you’ve got any questions or problems, our support team is always ready to help. You can contact us via live chat in your personal account or by email.

For a temporary break, you can just not update your schedule – that would be enough.

Our specialists can work with several clients, but it is important to maintain a balance and not overload. Make sure that your schedule matches your work schedule to provide quality therapy.

If you need to change your working conditions, such as opening hours, services, or profile, you can update the information in the Settings section of your personal account.